Privacy Policy

This document includes the Privacy Policy of BigHaveSolution, Inc. for the SirenCare service. See Article 5 (Privacy Policy) below for details on how we collect, use, and protect your personal information.

Chapter 1: General Provisions

Article 1 (Purpose)

These Terms of Service set forth the rights, obligations, and related procedures of members in using the "SirenCare Service" (hereinafter "Service") provided by BigHaveSolution, Inc. (hereinafter "Company").

Article 2: Effect and Amendment of Terms

1. These Terms shall take effect for customers who have registered for the Service.
2. The contents of these Terms shall be posted on the website or otherwise disclosed to members, and shall take effect upon a member's registration for the Service.
3. The Company may amend these Terms when deemed necessary, and any amendments shall be disclosed in the same manner as described in Paragraph 2 within 24 hours.

Article 3: Rules Other Than These Terms

Matters not specified in these Terms shall be governed by applicable laws and regulations, including the Framework Act on Telecommunications and the Telecommunications Business Act, as well as the detailed service usage guidelines established by the Company.

Article 4: Definitions

The terms used in these Terms are defined as follows:
1. Member: A person who has entered into a service agreement with the Company and uses "SirenCare."
2. Operator: A person designated by the Company for overall management and smooth operation of the Service.
3. Company: The trade name of the company registered by the user within the "SirenCare Service."

Article 5: Privacy Policy

1. The Company respects and protects the privacy of its members.
2. The Company shall not disclose or distribute personal information obtained in connection with the provision of the Service to any third party without the member's consent, nor shall it be used for commercial purposes.
3. Member information may be provided to affiliated companies to enable members to conveniently use the Company's services and affiliated services. However, the Company shall notify members and obtain their consent before providing such information to affiliates.
4. In connection with the Service, the Company may store usage information of all or some members' use of the "SirenCare Service" on its servers and use it as statistical data without the member's prior consent.
5. Collection and Processing of Healthcare Data
  The Company may collect and process health-related data of members. This data includes health-related data such as the member's physical condition, activity records, and medical information (hereinafter "Health Data").
  Purpose of Collection: Health Data is used to provide the Service, manage user health, and recommend personalized services.
  Data Processing and Storage: Collected Health Data is securely stored in the Company's app (mobile application) and servers, and shall not be provided to third parties without the member's explicit consent.
  Member Consent: Members explicitly consent in advance to the collection and processing of Health Data; if consent is not given, some services may be restricted.
  Data Retention Period: The Company shall retain Health Data during the period of Service provision. If a member terminates the Service or requests deletion, or after the purpose of data collection has been achieved, the Company shall without delay delete the relevant personal information, except for periods prescribed by applicable laws and regulations. However, this shall not apply when the Company is required to retain such information pursuant to applicable laws and regulations.
  Data Deletion: Members may request deletion of Health Data at any time, and upon such request, the relevant data shall be permanently deleted from the Company's servers. However, information required to be retained for the period prescribed by applicable laws and regulations shall be retained separately during such period.

Chapter 2: Conclusion of Service Agreement

Article 6: Formation of Service Agreement

1. When a member reads these Terms online and clicks the "Agree" button, the member is deemed to have agreed to the Terms.
2. The service agreement is formed when the Company accepts the member's application for use.
3. The "SirenCare Service" is a component of the Company's SirenCare solution, and the app alone cannot provide full service.

Article 7: Application for and Acceptance of Use

1. Applications for use are processed through the SirenCare customer registration application, and registered users are issued a user ID and password to apply for the Service.
The information required upon customer registration is as follows, and is used solely for service operational purposes. In principle, such information shall be deleted immediately upon termination of the service.
  a. Personal information
  b. Other matters deemed necessary by the Company
2. The Company shall accept service applications from customers who have accurately provided the information specified in Paragraph 1 of this Article.
3. The Company may restrict acceptance of a service application and may defer acceptance until the following circumstances are resolved:
  a. When it is technically impossible to provide the Service
  b. When the application is made under a false name, using another person's identity, or otherwise fraudulently
  c. When required registration information is omitted or incorrectly entered
  d. When the application is made with the intent to disturb public order or social morals
  e. When other requirements for application established by the Company are not met
4. Depending on a member's qualification, some service features may be restricted, and the member's qualification and scope of service use may change in accordance with changes to the "SirenCare Service" (e.g., name change, termination, etc.).
5. If an applicant is a minor, the Company may defer acceptance in accordance with the provisions set forth in individual service guidelines.

Article 8: Types of Members

1. Verified Member: A user of the "SirenCare Service" who has completed customer registration in accordance with the Company's policies.
2. Unverified Member: Any person other than a Verified Member.

Article 9: Changes to Member Information

If any information provided at the time of application changes, members must update such information online using the designated form and method established by the Company.

Article 10: Service Fees

1. The "SirenCare Service" is fundamentally part of the SirenCare solution, and no separate fees are incurred.
2. Fees paid for use of the Service shall not be refunded pursuant to Article 21, Paragraph 1, unless the Company is at fault.
3. Telecommunications charges incurred between mobile carriers and mobile devices are unrelated to the Company.

Chapter 3: Use of Service

Article 11: Service Hours

1. In principle, the Service is available 24 hours a day, 365 days a year. However, the Service may be temporarily suspended due to the Company's business or technical reasons, or during periods designated by the Company for operational purposes. In such cases, the Company shall provide notice before or after the suspension.
2. The Company may restrict or suspend all or part of the Service in the following cases:
  a. When unavoidable due to maintenance or construction work on service equipment
  b. When a carrier telecommunications provider regulated under the Telecommunications Business Act suspends its telecommunications service
  c. When normal service is disrupted due to power outages, equipment failures, or a surge in usage
  d. When a service failure is caused by a mobile carrier
  e. When there are force majeure circumstances such as natural disasters or national emergencies

Article 12: Intellectual Property Rights

1. Intellectual property rights and other rights related to the services provided by the Company, including service programs, images, marks, logos, designs, service names, information, and trademarks, belong to the Company.
2. Members may not modify, rent, loan, sell, distribute, produce, transfer, sublicense, pledge, or commercially exploit any of the properties described in the preceding paragraph, in whole or in part, except where expressly authorized by the Company, nor may members permit third parties to engage in such activities.
3. If a member violates Paragraph 2 and infringes upon the rights of others, the member shall bear full responsibility for such infringement.
4. The Company bears no responsibility for any infringement by users under this Article.

Article 13: Limitation of Warranties

The Company's liability is limited with respect to the following circumstances that may arise within this Service:
1. The use of this Service is based on the member's own judgment. This Service is provided on an "as-is" basis.
2. The Company is also not responsible in the following cases:
  a. When connection errors or service errors occur due to multiple causes, not solely due to problems with the Company's program
  b. When information obtained through the Service is not entirely accurate or reliable
  c. When the quality of information obtained through the Service is not sufficiently satisfactory
3. The operation of features beyond those provided by this Service is at the discretion and responsibility of the members themselves. Accordingly, members bear full responsibility for damage to the terminal system or for the destruction or leakage of information stored therein.
4. Any advice or information not expressly set forth in these Terms as a responsibility of this Service does not constitute a warranty or obligation on the part of the Company.

Article 14: Limitation of Liability

This Service shall not be liable for any direct, indirect, incidental, or consequential damages. This includes not only financial losses but also psychological and emotional losses such as loss of goodwill. The limitation of liability is made more effective by its disclosure in these Terms. The limitation of liability covers all of the following cases:
1. Loss arising from changes to transmission methods or data
2. Mental or material damages arising from a member's disclosure of personal or usage information
3. The Company is not responsible for restoring information that causes operational failures, and changes to service usage resulting from a member's modification of information settings are the member's own responsibility
4. Losses arising from various other issues related to this Service
5. The "SirenCare Service" supports iOS and Android. The Company is not responsible for cases where the Service cannot be used due to the type of device and/or OS version.

Chapter 4: Obligations of Contracting Parties

Article 15: Obligations of the Company

1. The Company shall not disclose or distribute usage information obtained in connection with the provision of the Service to any third party without the member's consent. However, this shall not apply in cases where required by lawful procedures under applicable laws and regulations.
  a. When requested by relevant authorities for investigative purposes under applicable laws
  b. When requested by the Korea Communications Standards Commission
  c. When requested pursuant to procedures prescribed by other applicable laws and regulations
2. If a member's complaint regarding the Service is received, the Company shall process it promptly. If prompt processing is difficult, the Company shall notify the member of the reason and processing schedule by posting on the website or via email.

Article 16: Obligations of Members

1. Members shall not engage in the following activities when using the Service:
  a. Providing false information upon registration, or stealing or improperly using another member's personal information
  b. Reproducing or distributing, or commercially exploiting, information obtained through the Company's Service without the Company's prior consent
  c. Damaging the reputation of others or causing disadvantage to others
  d. Infringing upon the Company's copyrights or other rights
  e. Registering or disseminating mobile phone virus-infected data that causes malfunctions or destruction of information related to service equipment
  f. Intentionally interfering with service operations or transmitting information that may disrupt the stable operation of the Service
2. Members shall comply with applicable laws and regulations, the provisions of these Terms, usage guidelines, notices posted within the Service, and matters notified by the Company, and shall not engage in any activities that interfere with the Company's business.

Article 17: Notification to Members

1. Notifications to members may be sent via the Company's SMS system.
2. The Company may substitute individual notifications to members by posting on the website's bulletin board or similar channels.

Chapter 5: Termination of Agreement and Restriction of Use

Article 18: Termination of Agreement and Restriction of Use

1. If a member wishes to terminate the service agreement, the member must submit a termination request to the Company using the designated method established by the Company.
2. A member who has submitted a termination request shall be unable to use the Service immediately upon submission.
3. If a member fails to fulfill the obligations set forth in Article 16, the Company may terminate the service agreement or suspend the member's use of the Service without prior notice.
4. With respect to the Company's actions under Paragraphs 2 and 3 of this Article, members may file an objection in accordance with the procedures established by the Company.

Article 19: Prohibition of Transfer

Members may not assign or donate their right to use the Service or any other rights under the service agreement to any third party.

Chapter 6: Damages and Indemnification

Article 20: Damages

1. The Company shall not be liable for any damages arising from the use of the Service. However, if the Service is suspended due to the Company's fault as specified in the following sub-paragraphs, the Company shall compensate paid members for the service fees they have paid.
a. When the Company receives an application for attachment, provisional attachment, provisional disposition, auction, bankruptcy, or corporate reorganization proceedings from a third party, or when the Company itself files for corporate reorganization, bankruptcy, or liquidation proceedings
b. When the Company determines that service operation is impossible due to its own fault beyond the above, and suspends the Service
2. If the Company suffers damages as a result of a member's violation of these Terms, the member who violated the Terms shall compensate the Company for all damages incurred.
3. If the Company receives claims for damages, lawsuits, or other objections from third parties other than the relevant member due to the member's illegal acts or violations of these Terms in connection with using the Service, the relevant member shall indemnify the Company at the member's own cost and expense. If the Company is not indemnified, the relevant member shall compensate the Company for all resulting damages.

Article 21: Disclaimer

1. The Company shall be exempt from liability if it is unable to provide the Service due to force majeure circumstances such as war, civil unrest, natural disasters, or national emergencies.
2. The Company shall not be liable for service interruptions or usage disruptions caused by the member's own fault.
3. The Company shall be exempt from liability for damages resulting from a carrier telecommunications provider's suspension or failure to normally provide telecommunications services.
4. The Company shall be exempt from liability for service interruptions or failures arising from unavoidable reasons such as maintenance, replacement, regular inspection, or construction of service equipment that has been announced in advance.
5. The Company shall not be liable for a member's failure to obtain expected profits through the Service, and shall be exempt from liability for damages not caused by service errors.
6. The Company shall not be liable for connection delays or problems arising from equipment or service configuration errors that cannot be clearly attributed to the Company.
7. The Company has no obligation to intervene in disputes arising between users or between users and third parties through the Service, and bears no responsibility for damages resulting therefrom.
8. Free services provided by the Company are excluded from the scope of damage compensation.
9. The Company shall not be responsible for matters caused by the member's own fault.
10. Modifications caused by hacking or the use of other programs shall not be considered defects in our program.
11. Errors in program operation under abnormal conditions not supported by OS policies shall not be considered defects in our program.
12. Refunds are not available for matters not caused by defects in our own program.

Article 22: Applicable Law

1. All legal issues arising from a member's use of the Service shall be governed by the applicable laws of the Republic of Korea.
2. In the event of a dispute between the Company and a member regarding the use of the Service, neither party may file a lawsuit without first sincerely negotiating to resolve the dispute.
3. If a dispute is not resolved through the negotiations described in Paragraph 1 of this Article and a lawsuit is filed, the competent court shall be the court having jurisdiction over the Company's location.

Addendum

(Effective Date) These Terms shall be effective from December 14, 2021.

BigHaveSolution, Inc.